Do I need a diagnosis or a letter?

No. You do not need a diagnosis, a report, a letter or any evidence. You do not need to explain why, or use the word disability or accommodation. “Can we do it this way instead?” is enough.

Will it go on my record?

Nothing you ask for goes into a record as a problem. Asking is not a complaint, and it will not change how you are seen or treated.

Before you book, at booking, at intake, in your first session, or any time afterwards. Tell whoever you are dealing with, or email hello@liminalclinic.com.au. You can change what you have asked for.

What if you can't do it?

We will tell you plainly why and look for another way, rather than leaving you with a no.

Built for the people we work with.

We work with disabled, neurodivergent and chronically ill people every day, so accessibility is a large part of what we are for. This page says what we have built in, what we have not checked yet, what you can ask for, and exactly what our building is like.

What we are doing

Where we stand.

We are working to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, the standard the Australian Human Rights Commission recommends as a minimum for Australian websites.

We have not yet had this website independently audited, so we will not claim a level of accessibility we cannot evidence. In September 2026 we ran an automated WCAG 2.2 AA check (axe-core) across every page and fixed what it found: button and label contrast, touch-target spacing and missing image descriptions. An automated check is not an audit: it finds the mechanical problems, not the human ones. We are working towards WCAG 2.2 AA. We do not claim conformance, and this page is not a conformance claim. A formal audit is planned by March 2027; when it is done we will publish the date, the method, the findings and a revised status here.

Scope. This covers liminalclinic.com.au. It does not cover the third-party systems we link to: our booking and intake forms (PracSuite) and telehealth (Google Meet). We do not control their accessibility, but we will help you use them, and if one is a barrier we will find another way.

Built in

What we have built in.

Font: Atkinson Hyperlegible throughout, developed by the Braille Institute of America so that similar letters and numbers (like I, l and 1, or b and d) are hard to confuse. Text scales with your browser settings, and the site reflows rather than shrinking
Preferences: Use the Preferences button in the header (in the menu on a phone) to change how the site looks and works. You can turn motion off, make the text larger, switch to high contrast, add space between lines and words, use your own system font, dim everything except the part you are reading, or have the page read aloud. Your choices are saved in your browser only and nothing is sent to us
Motion: Off with one tap in Preferences, and we honour your system's reduce-motion setting automatically. Nothing autoplays, nothing loops, and nothing moves unless you scroll or tap
Colour: Four grounds (white, paper, deep blue and ink) with text set for contrast on each. Colour is never the only way something is shown; links are underlined or paired with an arrow, and states are written in words
One idea per screen: Each section is composed to sit within one screen, with generous space and no boxes, pop-ups, chat widgets or carousels. Nothing competes for your attention
Keyboard: Everything reachable by keyboard, with a visible focus ring. Flags flip on a tap or Enter, not on hover, and tap targets are large
Reading: Plain English, short lines, headings in order, and the long answer kept behind a short one. The FAQs open one at a time
Forms: Every field has a visible label, errors are written in words, and we never ask you to re-enter something you have already told us
Zoom: Works at 200% and beyond, and on a phone held either way

The Accessibility button

What the panel lets you change.

Where it is: The Accessibility button in the header on every page. On a phone, the same button sits at the foot of the menu. Two quick switches beside it, light/dark and motion, cover the two most-used settings without opening the panel
Light or dark: The site is designed to move between dark and light sections. Choose light throughout or dark throughout, and it stays that way on every page
Motion: Off stops the drifting shapes, the reveals, the pointer and the letter effects. We also honour your device's reduce-motion setting automatically
Text size: Two steps larger. The whole page scales together, so nothing overlaps
Contrast: High contrast switches to pure black and white with underlined links
Spacing: Relaxed adds room between lines, words and paragraphs
Font: Atkinson Hyperlegible (our default, designed for low vision) or your device's own font if that is easier for you
Focus mode: Dims everything except the part of the page you're reading, and follows you as you scroll
Read aloud: Reads the page in your device's voice and highlights each part as it goes. Pause, resume, stop, slower speed, and an Australian, British or American English voice where your device has one. This is text-to-speech for English; to read the site in another language, use your browser's translate option
What we keep: Nothing. Your choices are saved in your own browser and never sent to us. Reset all clears them

Known limitations

What we know is not right yet.

An honest list. If you find something else, please tell us. It helps.

Our building has steps

There are five steps in all. A portable ramp covers the single step at the entrance. The four steps inside have no ramp or lift, so the building is not wheelchair accessible and is hard going for anyone who cannot manage steps. Telehealth is always available instead.

No independent audit yet

There will be barriers we have not found. An audit against WCAG 2.2 AA is planned by March 2027.

Contrast, focus, alt text, headings

Checked page by page with an automated tool in September 2026 and fixed. Not yet checked by a person using a screen reader end to end, which finds different things.

Third-party forms and video

Booking and intake forms run on PracSuite; telehealth on Google Meet. If either is a barrier, tell us and we'll do it by phone or another way.

Some documents are PDFs

Older PDFs may not be tagged for screen readers. Anything we publish is available in plain text, large print or read aloud on request.

Links to other sites

We cannot guarantee content we link to.

Adjustments

Things you can ask for.

Write instead of phoning

Email hello@liminalclinic.com.au and say you prefer written contact. We will not ring unless you ask us to.

Have someone make first contact for you

A partner, friend, support worker, advocate or parent can get in touch on your behalf. You'll still register with us yourself, with help if you like. Therapy here is voluntary, and it needs to be you who wants to work with us.

The intake questions in advance

In writing, to answer in your own time rather than on the spot.

Forms done differently

On paper, in a session with help, or by phone with our Client Experience Team typing.

In-person access

Getting in: one step, a ramp, then four steps and no lift.

The short version: The building is not wheelchair accessible. If steps are a barrier, tell us before you book and we will offer telehealth, or help you find somewhere that works
Entry: One step up from the footpath. Tell us and we put a portable ramp out. The doors pull towards you
To the room: A hallway, then four steps with handrails both sides. The ramp cannot cover these: no lift, and no step-free room
Bathroom: Accessible, with grab rails, on the ground floor before the inside steps
Parking: No clinic car park. Free 1 to 2 hour parking in the side streets; check the signs
Public transport: Tram 72 stops on Malvern Road, about a minute's walk away. Hawksburn station is about seven minutes' walk. Check ptv.vic.gov.au for level access
Waiting area: Natural light, gas heating, generally scent-free, though the café next door and vaporisers can drift in. Wait somewhere quieter, or in your car, if you prefer
Animals: Assistance animals welcome. Pets are not permitted
Emergency: The assembly point is outside on Malvern Road. We will guide you out
Anything else: Door widths, the nearest accessible bay, what a step is like, ring (03) 7042 9820 before your first visit. We rent our room, so this is our own knowledge, not an audit, and we will answer honestly

Photos and video of every step

Tell us how we are doing

Tell us what got in the way.

Email hello@liminalclinic.com.au, ring (03) 7042 9820, write to PO Box 401, Prahran VIC 3181, or tell us in person. You do not have to identify yourself or be a client.

We reply within 2 business days. Brydan Xavier, our Director, is responsible for accessibility and reads every report. We tell you who is looking at it, then what we can fix, what we cannot, and when. If it will take a while, we say so rather than going quiet. If you don't leave contact details, we can't reply, but we still act on it.

If you are not satisfied, our feedback and complaints page explains what happens next. You can also go to the Australian Human Rights Commission or the Victorian Equal Opportunity and Human Rights Commission at any time, without coming to us first.

Other formats

Every page can be made larger, higher contrast or read aloud from the Comfort settings button in the header. This page, and anything we publish, is also available in large print, plain text or read aloud on request, free, no reason needed. Interpreters: Auslan through NABS, which we book for you at no cost; other languages through TIS National, 131 450. If you are Deaf, hard of hearing or have a speech impairment, reach us through the National Relay Service.

The legal frame

The Disability Discrimination Act 1992 makes it unlawful to discriminate in providing services, and the Human Rights Commission treats a website as a service. We work to WCAG 2.2 AA because it is the right way to build a usable site, not for immunity. A technical standard is not a legal shield.

TLCGOV013 · v1.7 · effective 20 September 2026 · reviewed at least annually and whenever the site or the building changes.