Finding your way in.

From the street

386 Malvern Road, Prahran. We are inside BeingWell, a shared health building between the Prahran police station and The Victoria Clinic, with Aura Café at the front.

The 72 tram stops about a minute away: we sit between stops 32 and 33, so there is a stop in each direction on our side of the road and you do not need to cross. Both are kerbside stops, not raised platforms. Hawksburn station is about five to seven minutes on foot, but its ramps are steep and there is no lift.

Parking is one hour on Malvern Road and two hours on the side streets. There is no accessible bay. If your appointment runs the full fifty minutes, the side streets are the safer bet.

The front door, and one step

There is a single step up from the footpath at the door. We can put a portable ramp out for it if you ask when you book. The door is not locked during reception hours.

This is the video most people want: the whole walk from the door to the room in one take, so there are no surprises on the day.

Aura Café

The café is at the front of the building and is open until 3pm on weekdays. If waiting rooms are hard, you can wait here instead and walk through when it is time. The café entrance has one step too.

Reception and checking in

You do not have to speak to anyone to check in. Use the tablet at reception, or the link we text and email you an hour before an in-person appointment. Either way you can walk in, sit down, and nobody needs to say your name out loud.

If you would rather check in with a person, reception is staffed Monday, Wednesday and Friday, 9am to 2pm. Outside those hours your psychologist comes out to get you at your appointment time.

The waiting area has a mix of seating. A partner, parent, friend, support worker or interpreter is welcome to wait with you or come into the room; let us know beforehand so there is somewhere for them to sit.

Three steps up

Between reception and the rooms there are three steps with handrails on both sides. There is no ramp and no lift for these, so the therapy room is not wheelchair accessible. We would rather you know that now than find out on the day. If you use a wheelchair, or stairs are a problem, telehealth is available and works well; please ring us before you book so we can sort it out together.

The hallway and the bathrooms

The hallway runs past the bathrooms to the rooms. There is an accessible toilet, it is not locked, and you do not need to ask for a key. The other toilets are marked by gender. Use whichever one you want to use; nobody here will question it.

The quiet area

A smaller, quieter space away from reception. If you arrive early, or need a minute before or after a session, you can sit here. Ask at reception, or just use it.

The room

This is where sessions happen. You can sit facing the door, keep it ajar, and choose either chair. There are fidgets and plush toys in the room, and a session timer (a Timeqube) on the table so you can see how much time is left without asking or watching a clock.

Bring water, a blanket, headphones or anything else that helps. If the light or the sound of the room is a problem, tell us and we will change what we can.