What gets in the way, and what we do about it.

Medicare rebates, an Eating Disorder or Chronic Condition plan, NDIS, WorkSafe, TAC, Victims of Crime, private health — eleven doors. If none fit, tell us; sometimes there's a door you haven't seen.

Time off work to attend costs money too. Evening and Saturday sessions where available, telehealth from your lunch break, and fortnightly or monthly spacing when weekly isn't sustainable.

Telehealth across Australia and internationally. In-person to online, or a mix, whenever you need. If you're coming in, tram 72 stops about a minute's walk away.

Our building has one step at the entrance (we can put a portable ramp out) and four steps inside with no ramp or lift. If steps are a barrier, telehealth is always available, and we'll say so honestly before you book.

Our Client Experience Officer can do most of your registration over the phone, send the questions in advance, or take them in a session with help. Referrals can come from your GP clinic directly.

Work, study, kids, parents, pets. We book around your life where we can, and a session from home with a child in the next room is still a session.

We'll tell you plainly how long the wait is, and what you can do in the meantime — including who else to call if it can't wait.

Fatigue, pain, anxiety about leaving the house, medication side-effects. Sometimes the thing you need help with is the thing that makes it hard to turn up. Telehealth, shorter gaps between sessions, and no penalty for saying "today is a lot".

Wanting to cancel before a trauma session is normal — it's the avoidance doing its job. We pace processing carefully, and you can always ask for a stabilisation session instead.

You don't have to explain your existence before we get to the part that hurts. We ask how you'd like things done, once, and remember. Nothing about you needs justifying.

Say so. We review progress with you and change approach, clinician or pace — or help you find somewhere better.

Feeling better is often when the deeper work becomes possible — and when the pull to stop is strongest. We plan endings from the start, so stopping is a decision you make together, not a drift.

Gatekeeping, being dismissed, having your identity treated as the problem. Our care is gender and neurodiversity affirming, trauma-informed and identity-inclusive — and if we get something wrong, we want to hear it.

Interpreters through TIS National (131 450), and clinicians who work in more than one language where we can.

It doesn't need to be. Therapy here is for the quiet, persistent stuff as much as the crises.

A phone works. Headphones help. If home isn't private, tell us — a parked car, a booked room at a library, or an in-person session are all options.